satisfaction measurement

What drives people to return to your business? For most people, a high level of satisfaction plays a strong role in keeping them coming back for more. 

 

For customers, that may be the guaranteed satisfaction of their favorite dish, more advice and interaction with your best employee, or knowing they’re needs are met every time they visit your business.  Satisfied customers are the key to growing your business.

 

For employees that may be a flexible schedule, the chance for advancement, or feeling empowered.  A satisfied employee will work harder to help increase everyone’s success.

 

Let us manage your Satisfaction Measurement program and leave you free to run your business.  We will:

• Set-up and design your program based on your needs.
• Update the survey as needed.
• Provide tools to quickly and easily track your results.

We have developed two main programs to serve you:

Long Term Programs

• Are designed to keep constant tabs on your customers’ feedback.
• Since a link to the survey is usually placed on your website, it is a great way to drive traffic to your site.
• Including a call to action asking customers to “Tell us what you think by taking our survey” can be included in receipts, invoices, marketing materials, and in your advertising to give your customers an additional reason to visit your website.

Short Term Programs

• Short term programs are best used to survey a select group of customers or a large number of customers for a specific purpose.
• Generally the link for the survey is sent in an email rather than placed on a website. OR, I-Spy representatives can call your customers for a higher return and more reliable results.
• These programs also work well to determine the satisfaction level of your employees.  Employees can be surveyed on a regular basis to determine if satisfaction levels are changing and why. 
• We can even ensure each employee only takes the survey once to avoid any intentional skewing of the data.

Additional Benefits of your I-Spy Program

• Provides real-life, subjective customer and employee feedback about your business.
• The contact data you can request and collect in your survey can help build your database for future marketing efforts.
• May provide the opportunity to spot problems before they become widespread.
• The surveys can act as an outlet for and provide an opportunity to address dissatisfied customers.
• Positive results can be used to reward star employees and effective managers.
• Surveys can be used for many other purposes.  Contact us for some “out-of-the-box” ideas

Discover what we can do for you! Just use our CONTACT page and someone will contact you within one business day.

Exploratory consultations are ALWAYS free!