Performance Measurement

The benefits of a performance measurement program are virtually endless. Improving customer service and monitoring your staff while you are off-site is just the beginning. The information we provide can help you:

• Motivate your staff by offering rewards and incentives for outstanding results with information provided from an unbiased source.
• Test effectiveness of promotions to ensure your staff correctly communicates your special offers and coupons to your customers.
• Ensure your employees are following correct procedures when you cannot be there to monitor their performance.
• Stay competitive in your market.

Performance Evaluations

I-Spy Shoppers visit your locations and interact with your staff, asking questions, making purchases and returning items, just like a typical customer. Then they report on your staff's performance helping you discover:

• If employees are representing your brand correctly.
• If selling opportunities are being maximized.
• Why your customers may, or may not want to come back.
• If service is consistent across all employees and all locations.
• How your competitors present their information, pricing, and what they are saying about you.