Services - Mystery Shopping

The benefits of a Mystery Shopper program are virtually endless. Improving customer service and monitoring your staff while you are off-site is just the beginning. The information we provide can help you:

• Motivate your staff by offering rewards and incentives for outstanding shopper evaluations with information provided from an unbiased source.
• Test effectiveness of promotions to ensure your staff correctly communicates your special offers, coupons, or promotions to your customers.
• Get Peace of Mind knowing your employees are always wondering if the next customer they see or talk to is a mystery shopper.

How Mystery Shopping Works

I-Spy Shoppers visit your locations and interact with your staff, asking questions, making purchases and returning items, just like a typical customer. Then they report on your staff's performance helping you discover:

• If employees are representing your brand correctly
• If selling opportunities are being maximized
• Why your customers may, or may not want come back
• If service is consistent across all employees and all locations

Creating Your Mystery Shopping Program

I-Spy's mystery shopping programs are fully customized to meet your needs. Whatever your areas of interest may be, we can help you find out what's working and what's not. Whether it's a random spot check or visits at regularly scheduled intervals, we can help.

Our shoppers can even make phone calls and visit your web site to capture an overall picture of your total customer experience. Your program is designed to be flexible to your changing needs as your business grows.

Customized & Flexible

Everything from the information we collect to when a shopper visits is tailored to get you the most useful information possible.

Plus, when your business changes your mystery shopping program will too. We purposely designed our program with flexibility in mind, including:

• Updating the information we collect
• Changing the focus of the evaluation
• Having various evaluations for different purposes
• Adjusting the frequency of the visits
• Adjusting the day and or time of the visits

Current

What good is old data? We minimize the time between the shopper's visit and when you receive the results. This quick turnaround allows you to take action in a timely manner whether that means a pat on the back or additional training.

Convenient

We work closely with you to design a program to get the information you need to improve your business. Once the set-up is complete, we do all the work of collecting your information. You can review the information and take appropriate action to maintain or improve your customer service levels and increase sales.

You can access your information in two ways:
First, results of the individual visits are sent to you as soon as they are reviewed and approved.
Second, individual visit results and reporting tools are available 24/7 through our easy to navigate website.

Why We Are Different

• In-house shopper relations - Some companies outsource the recruitment and scheduling of shoppers. We keep EVERYTHING in-house, including working closely with our shoppers. This allows us to have a better idea of who is going into your business and helps us ensure we get the best results possible.
• We understand businesses - Being business owners ourselves, we understand your day-to-day concerns and can tailor a program to fit your needs.
• We are local - Living and working in our core territory of Eastern Nebraska / Western Iowa gives us the ability to recruit and maintain more shoppers in this region. More shoppers provide a more complete view of your business. It also helps ensure your employees will have a harder time identifying our shoppers and skewing the results of the program.

How To Get More Information

Getting more information is simple. With a quick phone call to 402-502-0579, ext 10 (888-748-2759, ext 10 – toll free outside of Omaha) we will set up a no-obligation meeting to talk about the information you need to start motivating your employees, improving your customer service, and increasing your sales.

Or, if you prefer, fill in the short form on our "Contact Us" page and tell us a little about your situation. We will get in touch with you within two business days to arrange a time to meet.