Testimonials
Cory,
I would like to take this opportunity to express my appreciation for the business partnership our organizations have formed over the past year. I-Spy Mystery Shoppers has provided a new level of insight and understanding into our customer base, which previously was unattainable. Your services have allowed [us] to not only identify the needs and desires of our customers, they have enabled us to implement new systems and service processes to better serve our customers, increase store sales, and assisted in implementing internal incentive programs. I-Spy supports us in recognizing top performers for future promotional consideration and identifying associates who require additional training in order to improve.
Your ability to work closely with our corporate management team in reviewing and modifying our assessment tools has been instrumental in continuing to keep this program relevant to our organizational needs. As we continue to strive in exceeding our customer's expectations, the I-Spy Mystery Shoppers program has become an integral part of our sales process as well as a part of our culture. Our store associates and corporate management team look forward to our continued mutual success!
- DR, General Sales Manager
I am really a fan of I-Spy Mystery Shoppers. Since we have started working with them, our level of customer service has really improved. In a quantifiable way, I am able to see the performance of all of our stores, trended out and compared to each other. That allows us to focus our training in areas that need it.
- TC, Vice President
We have contemplated using a mystery shopping program in the past but never implemented one. After meeting with Cory and his staff, we felt very comfortable in their "shoppers," their very reasonable price structure, and their information gathering capabilities.
Simply put, this experience is adding a lot of clarity to my business.
- SM, Owner
I have had the pleasure of working with I-Spy Mystery Shoppers for the past year. The results of our program are far and away better than any mystery shopping program we’ve used in the past. I attribute this to the thoughtfulness during the initial setup process. Cory worked hard to ensure we were addressing areas that were of high importance so we could use the shops to make real business decisions. We’ve also had the opportunity to utilize new technologies like phone call recording and strategic reporting. I commend I-Spy for exceeding our expectations and look forward to partnering with Cory and his team for years to come. I would gladly recommend his services.
- KH, Marketing Director
Dear Mr. Jensen,
Your company did an awesome job! I can’t thank you enough for how beneficial it was to fully understand my competition. We were thrilled with your company and the services you provided. The information we gathered will be extremely helpful in creating our future marketing plan. I will tell everyone I know that asks about mystery shoppers to use your company.
-Sincerely,
RJ, Owner
Dear Cory:
I just wanted to take a minute to thank you and your staff for your time and services.
We have been using your services for quite some time now, and the knowledge that we gained through the mystery shops has helped us in so many areas of our business. We found out where our training program was weakest and what areas were falling short of our expectations. Our product consistency and quality was a nice surprise to us as we have been focusing in on this area of the business and the mystery shops proved to us are emphasis in this area was working. Having this additional knowledge helps us be better.
Cory, your professionalism, knowledge of customer service and experience helped us put together this program tailored directly for us and I know you will always be there to help us improve it going forward.
We are now developing an award system based on the scores and results of the mystery shops and our employees will now be rewarded and acknowledged for the positive results.
I would highly recommend 1 Spy Mystery Shopper services to anyone in the retail industry that wants to make sure your customer service, quality of products/services and customer loyalty maintains high standards.
Thank you again for your help and I look forward to a long term business relationship.
-Sincerely,
LF, President
After six months of using your mystery shoppers I am a believer. It is of great value to have written reports from average restaurant customers. We post your reports for everyone to see; I find myself having to nag people less because they understand firsthand what motivates customers to return – or not.
I believe your service has contributed significantly to an increase in our business. This is an excellent program; we will continue to participate fully.
- JH, President
Our company has been working with I-Spy for over a year now and is very pleased with the results. We are small growing franchise that needed to have some ideas as to what is going on in our stores when we are not around and I-Spy has done that for us. The reports we receive are very informative and detailed to let us and our staff knows what we are doing right and wrong.
Thank you very much for helping us grow.
- JG, Marketing Director
I-Spy Mystery Shoppers did a superb job for my company in helping me improve customer satisfaction. Their reports were thorough and professional. Don't hesitate hiring them, their fees are very reasonable. I highly recommend I-Spy.
- CQ, Owner
