about us

From the desk of Cory Jensen, Owner

I often get asked where I got the idea for I-Spy Mystery Shoppers. I hope this helps provide a little insight.

Several years ago I read an article in a business magazine featuring an entrepreneur on the East Coast discussing his business. That business was a mystery shopping company.

Being a consumer, I knew that good customer service in many local and regional businesses was disturbingly low. Fortunately, the East Coast business owner’s contact information was at the end of the article. I took a chance and wrote him. That began a series of letters and emails that opened the door to the possibilities of mystery shopping in the Midwest.

We introduced I-Spy Mystery Shoppers at the Greater Omaha Chamber of Commerce’s Big O! Show in the fall of 2003. That show brought us our first two clients – a telecommunications company and a dry cleaner. Both are still clients today.

To serve these and other clients soon to come, we advertised for mystery shoppers in the local paper. One ad with the heading “Get Paid to Shop” yielded 125 phone calls and 125 email inquiries in 36 hours. From that pool we added 40 shoppers to our database, and never placed an ad with that heading again!

In the years that followed we have experienced double digit growth with a shopper pool to match and our territory covers the entire United States!

Ongoing Goals

As time goes on, we are always seeking out ways to better serve our clients. We look to feedback from our clients, shoppers, and peers to help provide direction. Rest assured, no matter the services we offer, our focus is and will remain providing the most accurate and timely information possible to our clients.

Mission

To provide our clients with complete, objective, and accurate information about their business and their competitors to help them maintain or improve their customer interactions and better serve their communities.

Core Values

I-Spy Mystery Shoppers core values include a standing commitment to honesty, integrity, service, and responsibility in all interactions with consumers, contractors, charities, and the communities we serve. Our commitment to these high standards is a reflection of the way we do business.